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Delivery & Returns

Currently we are offering FREE UK Standard Delivery on orders over £50.

UK: Standard Delivery

Orders are sent either by Royal Mail First Class Recorded Delivery or Courier Service. We reserve the right to use either service.

UK: 1-2 Working Day Express Delivery

Please note that not all items can be delivered “1-2 Working Day Express Delivery”. If this service is available for a particular item, “UK Express” will appear in the item description. We cannot guarantee Express Delivery for all items.

Our “1-2 Working Day Express Delivery” does not include weekends and Bank Holidays.

You may state an alternative delivery address at the time of ordering. A signature will be required upon receipt of goods.

Out of stock items will be listed as such on our website. However, if an item is unexpectedly out of stock due to high demand, we will email you as soon as we can and give you an approximate delivery date or offer a refund.

Republic of Ireland

Our Standard delivery charge is £6.99

We regret that we are unable to deliver outside of the UK and Ireland.

Returning items for exchange or refund

We provide a “no hassle” 14 day returns policy. If for example, an item doesn't fit, or if you decide you just don't like it, you can return it for an exchange or refund within 14 days of receipt.

Items are returned at your own expense and must arrive in perfect and unused condition in original packaging (including any clear plastic bags) and with labels intact.

Returns Instructions:

Please email us at sales@adventuretogs.co.uk to let us know which item(s) you wish to return, the reason for the return, your order no. and whether you would like an exchange or refund.

We will email you a returns form which will need to print, complete and return with the items you are sending back to us. Please do not return any parcels to our office address as the returns need to be directed to the appropriate warehouse.

Goods must be returned at the expense of the consumer. NOTE: It is always best to send your package back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.

Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.

We have the right to refuse refunds for the failure to meet the above criteria.

We take every care to ensure your order is carefully picked, packed and checked prior to despatch. However if there is a fault with any items you ordered, or you have received the wrong item, then we will do our best to put things right as quickly as possible. If you have received the wrong item or faulty goods, please email sales@adventuretogs.co.uk and we will email you a returns form and/or arrange re-delivery of your order.

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