Shipping & Returns

Ordering

You may pay for your order using Credit or Debit Card securely via Paypal. You do not need a Paypal account.

All transactions are processed in £ Sterling. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk.

Payment may also be made by cheque or by BACS after you have been invoiced.

Please make cheques payable to "Adventure Togs  Ltd" and in UK Pounds only and ensure that you allow extra time for delivery when using this method to allow time for the cheque to clear before your order is dispatched.

If for any reason you are worried about purchasing online we would be pleased to receive your order over the phone. You can call us on 01639 689183.

For schools and groups placing a purchase order, please email your order details to sales@adventuretogs.co.uk, or you can phone us on 01639 689183. An account will be set up on receipt of your order.

Shipping

We offer FREE UK Standard Delivery on orders over £35.

UK: Standard Delivery = £3.99

Orders are sent either by Royal Mail First Class Recorded Delivery or Courier Service. We reserve the right to use either service.

UK: 1-2 Working Day Express Delivery = £7.99

Please note - If this service is not available for a particular item, it will be identified in the product description. Our “1-2 Working Day Express Delivery” does not include weekends and Bank Holidays.

You may state an alternative delivery address at the time of ordering. A signature will be required upon receipt of goods.

Out of stock items will be listed as such on our website. However, if an item is unexpectedly out of stock due to high demand, we will email you as soon as we can and give you an approximate delivery date or offer a refund.

Republic of Ireland Standard Delivery = £6.99

Rest of Europe Standard Delivery = £8.99

We regret that we do not ship outside of Europe.

You may state an alternative delivery address at the time of ordering. A signature will be required upon receipt of goods in some cases. Out of stock items will be listed as such on our website. However, if an item is unexpectedly out of stock due to high demand, we will email you as soon as we can and give you an approximate delivery date or offer a refund.

We aim to deliver your order as one complete package. However it may be necessary to send certain items separately if they are held at separate warehouses. We also use Amazon fulfilment for certain lines.

Returns & Replacements

We provide a “no hassle” 14 day returns policy. If for example, an item doesn't fit, or if you decide you just don't like it, you can return it for an exchange or refund within 14 days of receipt.

Items are returned at your own expense and must arrive in perfect and unused condition in original packaging (including any clear plastic bags) and with labels intact.

If an item is received as damaged or faulty, we will replace immediately. If you perceive your item to be faulty after it has been used, you may return the item to us for inspection. If we agree that it is faulty, we will refund your postage costs and replace your faulty item. Each return will be dealt with on an individual basis.

Please download your returns form here http://www.adventuretogs.co.uk/download/returnsform.pdf

Customers are accountable for return shipping charges. NOTE: It is always best to send your package back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.

Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.

We have the right to refuse refunds for the failure to meet the above criteria.

We take every care to ensure your order is carefully picked, packed and checked prior to despatch. However if there is a fault with any items you ordered, or you have received the wrong item, then we will do our best to put things right as quickly as possible. If you have received the wrong item or faulty goods, please email sales@adventuretogs.co.uk and we will email you a returns form and/or arrange re-delivery of your order.

Viewing Orders

Orders can be viewed and tracked by logging into your account. By creating an account with our store, you will also be able to move through the checkout process faster, store multiple shipping addresses, and more.

Privacy Policy

Information is collected through the online ordering process or though other correspondence e.g. email.

The information gathered allows us to process your order. However, from time to time we may email you a newsletter to keep you up to date with any new services, products or special offers.

Your details will remain confidential and will not be passed on to any third party.

Our website uses cookies in order to provide added functionality and enhance your browsing experience. Cookies are harmless text files, used by all web browsers in order to provide a more tailored web browsing experience. If you would prefer not to receive cookies from Adventure Togs, please refer to your browser privacy settings. Please be aware that preventing cookies may render parts of the website inoperable and/or prevent certain content from appearing on pages viewed.

We may on occasion provide links to external websites. Whilst we make every effort to provide you with links to high quality, reputable sites, the contents of these sites are not under our control. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our users by these sites.

We reserve the right to make changes to this privacy policy without notice. Any changes that are made to this privacy policy will be shown on this page.

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